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Privacy Policy

Last Updated: 06/02/2025

At Abdul Islam, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect any personal information that you provide when using our website.

1. Information We Collect

When you interact with our website, we may collect the following types of personal information:

  • Contact Details: Name, email address, phone number, and event details when submitting an enquiry.
  • Transaction Information: Payment details for orders or deposits (processed securely via third-party payment gateways).
  • Technical Data: IP address, browser type, and device information to improve user experience.
  • Marketing Preferences: Information on how you engage with our emails, promotions, or social media ads.

2. Lawful Basis for Processing

We process personal data under the following lawful bases:

  • Consent: When you voluntarily provide information (e.g., subscribing to marketing communications).
  • Performance of a Contract: When processing is necessary to deliver the services you request.
  • Legitimate Interests: For business purposes such as improving services and marketing, provided these interests do not override your rights.
  • Legal Obligations: When required by law, such as financial record-keeping or fraud prevention.

3. How We Use Your Information

We use the information collected to:

  • Process event bookings, catering orders, and customer enquiries.
  • Improve our website, services, and customer experience.
  • Communicate with you regarding promotions, updates, or service-related announcements (only if you have opted in).
  • Comply with legal obligations and prevent fraudulent activity.

4. Data Protection & Security

We implement strict security measures to protect your personal data. Your information is stored securely and only accessed by authorised personnel.

  • We do not sell or share your data with third parties for marketing purposes without your consent.
  • Payments are processed through secure third-party payment providers and are not stored on our servers.
  • We use SSL encryption to keep your data safe during transactions.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy:

  • Event-related data: Retained for up to 2 years following the event for accounting and follow-up purposes.
  • Marketing data: Retained until you withdraw consent.
  • Transaction data: Retained for 6 years as required by UK financial regulations.

Once data is no longer required, we securely delete or anonymise it.

6. Cookies & Tracking Technologies

Our website may use cookies to:

  • Enhance user experience by remembering preferences.
  • Track website performance and improve functionality.
  • Display relevant ads based on past interactions.

You can manage or disable cookies through your browser settings.

7. Data Sharing

We may share your personal data with trusted third-party service providers to help us deliver our services effectively. These include:

  • Meta (Facebook & Instagram) – For targeted advertising and promotional purposes, in accordance with Meta’s Privacy Policy guidelines.
  • Google Ads – For search engine and display advertising to reach relevant audiences.
  • TikTok Ads – For promotional campaigns and audience targeting on TikTok.
  • Mailchimp – For managing and sending email marketing campaigns, if you have opted in.
  • Klaviyo – For SMS marketing campaigns, where applicable.

We do not share your data with other third parties for marketing purposes without your consent.

8. International Data Transfers

Some of our third-party service providers (such as Mailchimp and TikTok Ads) may process your data outside the UK and EU, including in the United States.

When this occurs, we ensure that appropriate safeguards, such as Standard Contractual Clauses (SCCs) or equivalent data protection agreements, are in place to protect your personal data.

9. Your Rights

Under UK and EU data protection laws, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal data in certain circumstances.
  • Object to processing for marketing purposes.
  • Withdraw consent at any time (this will not affect the legality of processing prior to withdrawal).

If you wish to exercise these rights, contact us at sales@abdulislam.co.uk.

We will process such requests within 30 days in accordance with legal requirements.

10. Marketing Communications

  • By opting into marketing communications, you consent to receive updates, offers, and promotions.
  • You can withdraw consent at any time by clicking “unsubscribe” in any email or contacting us directly.

We will not send you marketing messages without your explicit opt-in consent.

11. Children’s Privacy

Our website and services are not intended for individuals under 16 years old. We do not knowingly collect data from individuals under this age without parental consent.

If we become aware that we have collected personal data from a child without proper consent, we will take steps to remove it.

12. Complaints & Supervisory Authority

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):

📌 ICO Website: https://ico.org.uk
📌 ICO Contact: 0303 123 1113

We encourage you to contact us first at sales@abdulislam.co.uk, and we will do our best to resolve your concern.

13. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy policies or security of these third-party sites. We encourage you to review their policies before providing personal data.

14. Changes to This Policy

We may update this policy periodically. Any changes will be posted on this page, and where appropriate, we will notify you by email.

Please check this page regularly to stay informed about how we protect your data.

15. Contact Us

For any questions regarding this Privacy Policy, please contact us at:

📧 Email: sales@abdulislam.co.uk
📍 Address: 269 Park Road, Oldham, OL4 1RT

By using our website, you agree to the terms outlined in this Privacy Policy.